At 7.13am on Monday 12th January Bob joined other commuters travelling into Charing Cross on the Hayes Line. This was the first day that temporary changes - not stopping at London Bridge - have been put into effect. Apart from not stopping at London Bridge the journey seemed smooth and easy and the train driver announced clearly that the last stop toi change for London Bridge was at Ladywell. Southeastern Complaints staff on the paltform at Charing Cross told Bob that things had got off to a good start and there were few complaints - so far at least. The photograph above shows Bob at Hayes Station on 12th January 2015.